AIchatbots,built on organized knowledge
AI Customer Service & Chatbots
A chatbot answers only as well as the material it reads. We organize your product and service content first, then build, and define which questions go to a person.
More AI Services
Joseph Intelligence works in four stages: assessment, build, training and operation. Each service has its own page below.
AI Needs Assessment
We lay out your workflows and data first, find where AI fits, then decide what to build and in what order.
Learn moreAI Workflow Automation
Start with repetitive, labor-heavy tasks and connect your existing systems so reports, alerts and data prep run by themselves.
Learn moreGEO: Generative Engine Optimization
Make your site easier for AI search to read and cite, from content structure and structured data to llms.txt.
Learn moreAI Marketing Data Integration
Connect ad, website and lead data in one place, get alerts on anomalies, and follow up leads as they arrive.
Learn moreCorporate AI Training
Courses built on your team's real work, so people can apply them right after, with usage rules to follow.
Learn moreAI Adoption Subsidy Information
Official entry points for government subsidy programs. Terms and amounts follow each program's own announcement.
Learn moreThree thingswe care about in a chatbot
Knowledge base first
Product specs, FAQs and service procedures are organized into material the bot can read, so answers have a source and stay easy to update.
Clear handoff to people
Negotiation, complaints and questions the bot lacks data for go to your staff with the conversation attached, so customers do not repeat themselves.
Tuned after launch
We review real conversations, find weak answers, then add material and adjust rules. Operation is part of the service.
Commonuse cases
The actual scope is confirmed in conversation based on your business.
Repeated questions on web and LINE
- Opening hours, shipping, returns
- Product specs and model comparison
- Basic replies outside office hours
Internal knowledge lookup
- New hires look up policies and procedures
- Sales look up product material
- Scattered documents become one searchable source
Lead capture and first screening
- Ask about needs and structure the answers
- Route to the right person by criteria
- Keep contact details for follow-up
From knowledge prepto operation
Inventory material and needs
Identify the most common questions and whether existing material is enough.
Build the knowledge base
Turn material into a format the bot can cite and define handoff rules.
Build and test
Connect to your site or LINE and test with real questions before launch.
Operate and tune
Review conversation logs, add material, revise rules.
1,000+ clients served by Joseph Integrated Marketing & Design · Team members with 30 years of industry experience · Reply within 1 business day
Contact Us
Leave your contact details and needs. We reply by email within 1 business day.
Frequently askedquestions
Can the bot give wrong answers?+
Can it run on LINE or our website?+
Our material is scattered. Is that a problem?+
Is customer data safe?+
Do we maintain it ourselves?+
Joseph Integrated Marketing & Design is a brand consultancy and design firm founded in 2014. From brand positioning and brand tone to visuals and websites, we keep a company's brand consistent. Joseph Intelligence is the AI division of Joseph Integrated Marketing & Design.